Cancellation Policy: We request that you contact us 24 hours prior to your booking(s) if you wish to cancel or change your booking(s).  Cancellations or changes made more than 24 hours in advance of your booking(s) will occur without penalty.  Within 24 hours of your booking, we will only offer a change of booking(s) without penalty.  If you do not show up for your booking(s), you will be charge at full rates.

Illness Policy: If your child is feeling “under the weather”, we are unable to accept them in our Childcare Centre or ski programs. If your child has been ill, they may return after a 24-hour time period.

Late Charges: Half Day pick up time is before 12:00pm or 4:00pm.  Full Day pick up time is before  4:00pm.  A late fee of $20.00 will be charged for every 15 minutes late picking up your child. This applies to all time and age categories.

Allergies: We are a nut free centre. If you bring your child a bag lunch or snacks, we ask that you not bring any food containing nuts. If your child has allergies please provide your own food.

Reminders: Children arriving at the Resort Childcare must arrive and be booked in by a parent or legal guardian. You will have a registration form to complete before dropping off your child(ren). Please provide health insurance information and an electronic photo (to be emailed in advance).